All our Exchange in a Box systems come with a 12 months guarantee. See our terms and conditions below for details.

Returns Policy

We will do everything we can to ensure you are satisfied with your "Exchange in a Box". Customer satisfaction is very important to us.

If you have any problems you can email or phone us - our telephone number is 01709 578008.

Our Terms

Occasionally customers may wish to return their "Exchange in a Box" and we are happy to meet our obligations to refund according to our policy below:

In all cases, you must contact us within 7 days of receiving the item. This can be via email or phone, however, we will need a written record of your request within 7 days, so please email in the first instance.

Please provide the reason for return and the item reference number.

We will repair any fault free of charge that may develop in your "Exchange in a Box" over the 12 month Guarantee period, however postage costs both to and from our telephone workshop are at the customer's expense.

If the "Exchange in a Box" is found to be faulty or is not as described on the receipt you must notify us within 7 days of receipt by telephone or e-mail. We will either repair it or issue a full refund on the units return if the fault/problem cannot be rectified. In this instance all postage costs incurred will be reimbursed by ourselves.

Any accidental damage to any parts of the unit, whether it be electrical, mechanical or cosmetic will not be covered under our guarantee.

As stated on our website we only sell and post to UK addresses. If you have attempted to buy from or requested to have a phone delivered to a none UK address or an unconfirmed Paypal address we will refund you via PayPal minus the PayPal refund admin charge.

We always send our units via Royal Mail signed for (so they will require a signature upon delivery). If for any reasons items are lost or stolen in the post we can only refund once Royal Mail has completed their investigation. 

Unwanted Goods

Distance Selling Regulations – You may cancel your order up to seven days after delivery of the unit, however you must give notice of your intention to return the unit either by email or in writing to us within the seven days.

Unwanted goods must be returned at the customer's expense.

The item must be returned to our specified return delivery address within 14 days of purchase using a postage method which requires a signature on delivery. The unit must be undamaged and in its original condition and packaging (providing the original packaging is undamaged).

The customer is responsible for the care of the goods until they are received by Abdy Retro.

Any items returned which fail to comply with the above may affect our ability to issue a full refund.

We do not charge a restocking fee.

This guarantee will be terminated if "Abdy Retro" ceases trading.

We will only post to a "confirmed address". This is where your posting address is the same as your credit/debit card address details.

Please be aware that our Telephone Intercom system aka "Exchange in a Box" will only work with vintage pulse dial telephones if they have been calibrated correctly. We are not responsible for dialling problems caused by vintage telephones you have purchased/obtained elsewhere that are not correctly calibrated.

Please read these conditions very carefully and if you are unhappy with any aspect of them you must not continue with your purchase.